SCRIC adds resources and support

SCRIC adds resources and more support during school closures
Posted on 03/25/2020

Beginning on March 25, the South Central Regional Information Center will increase its capacity to answer phone calls from parents and students at (607) 766-3800 in need of technology support.  Please note that parents and students will be asked to confirm their identity by verifying the students name, building, grade and date of birth before any changes to account information (i.e. password resets) are made.  All calls will be logged and the building principal will receive an automated email with the details.  This way if the issue is something that is unable to be resolved remotely by SCRIC or PLIC staff (i.e. lost Chromebook), the principal will have the information to help address it.

The SCRIC has created a School Closure Technology Support for Students and Families website, which can be accessed here.  This page gives families information and assistance on how to utilize MyApps, Google, Schoology and other remote learning tools while students attend school remotely.

The SCRIC has also created a webpage containing information to support staff during this school closure.   On this webpage, you will find updates on the SCRIC staff and how we are progressing during the COVID-19 Pandemic. You will also find resources for the following:

  • Data Security and Privacy:

When working remotely, staff will face a number of data security and privacy challenges. Many will be similar to those faced while working in district, such as phishing emails and registering for online software. This section will provide you information, tips and videos on how to enhance your cyber security knowledge and assist in protecting sensitive data while working remotely.

  • Support Information: 

In this section, you will find our SCRIC Service Desk support phone number and a link to submit requests into Service Now. There is also links that provide updates on our systems, give remote access to files, etc.

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